We place great emphasis on protecting your personal data in our activities. We collect and use only the personal data that is genuinely necessary and use it solely for legitimate purposes. This privacy policy applies to all the services we offer and contains information about how we process personal data. Your personal data is processed in compliance with all applicable general legal regulations in the Slovak Republic, in particular, but not limited to, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), which repeals Directive 95/46/EC, and Act No. 18/2018 Coll.

We encourage you to carefully read this privacy policy to familiarize yourself with your rights before entering into any legal relationship with us.

By entering into a legal relationship with us and/or providing us with your personal data, you acknowledge that you understand how your personal data is being processed.

1. Who Are We?

Your personal data is processed by the data controller:

Syntera s.r.o.
Stavbárska 5846/2A
036 01 Martin
Company ID (IČO): 56523351
Tax ID (DIČ): 2122343476
Contact:
Email: info@syntera.sk

2. What Personal Data Do We Process?

We process only the personal data necessary to provide our services and support, fulfill legal obligations, and protect our legitimate interests.

The categories of personal data we process include:

• Basic Identification Data: Included in every contract (or invoice), such as name, surname, academic title. For sole traders or legal entities, this includes company ID (IČO), tax ID (DIČ), VAT ID, and business address.
• Contact Data: Email, phone number, delivery address, and billing address.
• Product and Service Information: Details about our products and services for processing and fulfilling your orders.
• Transaction Data: Primarily payment information such as bank account numbers or payment card details.

3. Why Do We Process Your Personal Data?

Your personal data is processed based on the following legal grounds:

a) Contract Performance
We process your personal data to fulfill pre-contractual and contractual obligations (e.g., processing and delivering orders).

b) Legal Obligation
We process personal data to comply with statutory obligations, such as accounting, invoicing, or archiving requirements.

c) Legitimate Interest
We process personal data to pursue our legitimate interests, such as fraud prevention or claims enforcement.

d) Consent
In certain cases, we process your data based on your explicit consent (e.g., for marketing purposes).

e) Marketing Purposes
Your email may be used for marketing purposes, but only with your explicit consent.

4. How Can You Provide Consent?

Your consent for personal data processing is required for activities such as:

• Completing contact forms
• Registering on our website
• Subscribing to newsletters
• Acknowledging terms and conditions

You can provide consent by ticking the relevant checkbox during these processes.

5. How Can You Withdraw Consent?

Consent is voluntary, and you can withdraw it at any time, either in writing or electronically.

6. To Whom Do We Provide Your Data?

Your personal data may be shared with verified and contracted business partners, such as:

• External accounting firms
• Marketing service providers
• Law enforcement, governmental bodies, or tax authorities, when required
• Legal representatives for claims enforcement

All partners are bound by strict data protection obligations under contractual agreements.

7. How Long Do We Retain Your Data?

• Accounting Records: Retained for 10 years.
• Legal Claims: Documentation related to claims or disputes is retained for 10 years.
• Registration Data: Retained for 10 years.
• Newsletters: Retained until consent is withdrawn, or up to 5 years.

8. How Do We Secure Your Data?

We prioritize the security of your personal data by implementing necessary technical and organizational measures. These include password-protected systems, restricted access, SSL encryption for online communication, and employee training.

9. Cookies and IP Address

We use cookies to enhance website functionality and analyze user behavior. Cookies are small text files stored on your device during website visits. You can manage cookie settings through your browser. For more details on cookies, visit AboutCookies.org.

10. Your Rights Under GDPR

You have the right to:

• Access Data: Request information about how we process your data.
• Correct Data: Ensure your data is accurate and up-to-date.
• Erase Data: Request data deletion under specific conditions.
• Restrict Processing: Limit how we process your data in certain situations.
• Data Portability: Receive your data in a transferable format.
• Object: Object to data processing based on legitimate interests.

If you are dissatisfied with how your data is processed, you can contact us at info@syntera.sk or file a complaint with the Slovak Office for Personal Data Protection.

If you need further refinements, feel free to ask!